These terms are an agreement between PayFlow Ireland (“PayFlow”, “we”, “us”) and the business that uses PayFlow Ireland (“you”, “the customer”). By creating an account or using the service you accept them on behalf of that business, and you confirm that you have authority to do so.
PayFlow is supplied to businesses only: employers, accountants and payroll bureaux. It is not offered to consumers.
PayFlow is online software for running Irish payroll: calculating pay, PAYE, USC, PRSI, LPT and pension deductions; sending payroll submissions to Revenue and contributions to NAERSA when you instruct it to; producing payslips, reports and payment files; and the related features described on our website and in the Guide. We may improve and change features over time, but will not remove a core payroll function you rely on without reasonable notice.
PayFlow is a tool. It does not take over your legal duties as an employer, and it does not give tax, legal or employment advice. In particular, you remain responsible for:
If we find an error in PayFlow’s calculations or submissions, we will fix it promptly and tell affected customers, and help you correct any affected payroll.
Each person needs their own login. You are responsible for everything done under your organisation’s accounts, for removing access when someone leaves, and for telling us at once if you suspect an account has been compromised. We strongly recommend two-factor authentication for everyone who can run payroll.
A practice that runs payroll for clients confirms that each client has engaged it to do so and has agreed to these terms (the practice may accept them on the client’s behalf). The client company owns its payroll data. A client can change or remove its accountant at any time from Administration, and a practice’s access ends when the client does so. Where a practice pays for a client’s subscription, the practice is responsible for those fees.
You must not: use PayFlow for anything unlawful or fraudulent; enter data you have no right to process; try to access another customer’s data or bypass security; test the service for vulnerabilities without our written permission; overload it, or copy, resell or reverse-engineer it. We may suspend access that puts the service or other customers at risk.
You own the data you put into PayFlow. We process personal data in it only as your processor, under the Data Processing Agreement, which forms part of these terms. How we handle our own customers’ data is in the Privacy Notice. You can export your data at any time from the software.
Each party keeps the other’s confidential information confidential and uses it only for this agreement, unless it becomes public through no fault of theirs or the law requires disclosure.
Some features connect to services we do not control: Revenue’s ROS, NAERSA, Xero, Stripe and your bank (through payment files). Their availability and terms are outside our control, and we are not responsible for their outages or changes, although we will adapt PayFlow to them as quickly as we reasonably can. Optional AI features use Anthropic’s models as described in the Privacy Notice; their output is guidance only and every payroll figure is calculated by PayFlow’s own rules.
We aim to keep PayFlow available at all times, apart from planned maintenance, which we schedule outside normal Irish working hours where possible and announce in the software. Support is by email at info@payflowireland.ie and through the in-app support page on Irish working days. We aim to reply within one working day, and faster for anything that stops a payroll being paid.
PayFlow, its software, design and content belong to us or our licensors. We grant you a non-exclusive, non-transferable right to use it for your business while your account is active. If you send us suggestions, we may use them freely.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
Subject to that:
Apart from what these terms expressly say, the service is provided without other warranties, to the extent the law allows.
You can cancel at any time from Billing; the subscription ends at the end of the period you have paid for. We can end this agreement with 60 days’ notice, or at once if you seriously breach these terms and do not fix it within 14 days of being told, or if you become insolvent.
When the agreement ends, you can still sign in to view and export your data for at least 90 days. After that, we keep and delete payroll data as set out in the Data Processing Agreement and Privacy Notice.
We may update these terms. For material changes we will email account owners at least 30 days in advance; continuing to use PayFlow after the change takes effect means you accept it. If you do not agree, you may cancel before it takes effect.
These terms are governed by the laws of Ireland, and the Irish courts have exclusive jurisdiction. Please contact us first: most problems can be fixed quickly. Notices to us go to info@payflowireland.ie; notices to you go to the email of your organisation’s owner.